Last updated: June 2025

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1. General Information
This privacy policy explains how Solidarity Agency (www.solidarity-agency.com) collects, uses and protects your personal data in accordance with Swiss Data Protection Law (DSG) and the EU General Data Protection Regulation (GDPR).

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2. Responsible Entity
Solidarity Agency
Bern, Switzerland
info@solidarity-agency.com

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3. What Data We Collect
We may collect the following data when you use our website or place an order:

• Full name, email address, social media handles

• Track or file submission (Google Forms, Dropbox, etc.)

• Payment details (via Stripe or Wix Payments – encrypted)

• IP address and device/browser information

• Voluntarily submitted information via forms

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4. Purpose of Data Processing
Your data is used to:

• Fulfill digital service orders

• Send order confirmations & support updates

• Manage payments & billing

• Analyze website traffic (anonymously via Wix Analytics)

• Prevent fraud and ensure security

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5. Third-Party Services Used
We use trusted services that may process your data securely on our behalf:

• Wix.com (Website & Hosting)

• Stripe / Wix Payments (Payment Processing)

• Google Forms (Submission Forms)

• Google Analytics / Wix Analytics

• Social Media Embeds (Instagram, YouTube, SoundCloud)

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6. Cookies
We use cookies to provide a better user experience. You can disable cookies in your browser settings at any time.

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7. Data Retention
We retain data only as long as necessary for service provision and legal obligations. You may request deletion at any time.

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8. Your Rights
You may:

• Request access to your data

• Correct or delete data

• Withdraw consent

• Object to data processing
  To exercise your rights, contact us at info@solidarity-agency.com

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9. International Transfers
Some services (e.g. Wix, Google, Stripe) may transfer data outside Switzerland or the EU. These providers comply with standard contractual clauses (SCCs) to ensure lawful transfers.